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Feel free to check out our FAQ, and if you're still unsure about something, our service team are always here to help.
Please note that the product must be in its original condition. Original condition means that the product:
• Has all tags attached
• Is returned in the garment bag
• Has not been washed
• Does not smell of perfume, smoke, or similar scents
• Is not dirty or stained by makeup or deodorant
• Has no pet hair on it, as this can cause allergies
If the product does not meet the requirements for original condition, only 30% of the product’s price will be refunded. If the product is not returned in the garment bag, packaging or is missing tags, no refund will be issued.
Yes, we offer free size changes within Sweden.
Outside Sweden, a fee is added for size changes. You will see the fee in the return portal.
Unfortunately, we do not offer product exchanges. If you would like to exchange for a different model and/or color, we recommend selecting a refund to a gift card when registering your return. This way, you won’t be charged a return fee. You can then use the gift card on your new order.
Please note that the gift card will be issued only after the return has been received and processed.
When we process your return, a return fee of 69 SEK is charged within Sweden and 7 EUR for all countries outside of Sweden. If you choose to receive a refund in the form of a gift card, the return fee is free.
If you return one or more items from the 'Buy 3, Pay for 2' deal, the deal will no longer apply, and you will be charged the regular price for the item(s) you keep.
Complaints are made directly in our returns portal. There you will be asked to submit the following:
Please note that a complaint must be made within a reasonable time from the discovery of the damage, which according to the Consumer Sales Act is within two months. The damage must be a production defect and not wear and tear. For example, a hole in the middle of a garment is not a production defect but wear and tear. We always try to find creative solutions to ensure that our customers are as satisfied as possible.
You will have the opportunity to make these choices in our return portal.
Size change
Automatic sending of new product
Free - No return fee (Only valid within Sweden)
Refund to payment method
You pay SEK 69 / €7 in return fee