• Has all labels still
• To be sent back in the garment bag
• Has not been washed
•Must not smell of, for example, perfume or smoke
• Must not be dirty or have stains from make-up and deodorant
• Do not wear animal hair as it can cause allergies

If the product does not meet the requirements for original condition, 30% of the product's price will be refunded. If the product is not sent back in the garment bag, packaging or without labels, no refund will be made.

Yes, we offer free size changes within Sweden.

Outside Sweden, a fee is added for size changes. You will see the fee in the returns portal.

Unfortunately, we do not offer product exchanges. If you wish to change the model and/or color, we recommend that when registering your return, you choose to receive a refund on a gift card. You then pay no return fee. You can then use this gift card on your new order.

Please note that the gift card is only sent out when the return has been received and handled.

When we handle your return, you will be charged a fee of 69 SEK in return fee in Sweden and 7 euros for all countries outside of Sweden. If you choose to receive a refund on a gift card, the return fee is free.

When you return one or more products from the "buy 3 pay for 2" offer, the offer will end and you will pay the regular price for the products you keep. If you send back one of three items, you will not be refunded. If you send back two out of three items, you will get money for one of them. If you return all products, you will be refunded for the two products you paid for.

Do you want to advertise/complain about a product?

If you need to make a claim or complain about a product because it is damaged or because you received the wrong product(s), please contact us as soon as possible. Contact us at hello@relode.se and include the following information:

• A brief description of the case
• Order number
• The name of the product
• Also attach a photo of the product where the damage is clearly visible

Keep in mind that a complaint must be made within a reasonable time from when the damage is discovered, which according to the Consumer Purchase Act is within two months. The damage must be a production fault and no damage from wear and tear. A hole in the middle of a garment, for example, is not a production defect but a wear and tear damage. If your complaint is approved, your product will be replaced with a new or equivalent product. If this cannot be carried out, a refund will be made instead. We always try to come up with creative solutions to make sure our customers are as satisfied as possible.